Customers for Life TeleSeminar
Customers for Life: Going the Extra Mile!
TeleSeminar Program Guide
Presented by John Boe
The most successful companies place great value on developing lifetime relationships with their customers. In today's competitive marketplace, customers are aggressively prospected and their loyalty cannot be taken for granted. Customer service focused companies recognize that relationship building and follow on service are key components for promoting both customer retention and long-term revenue growth.
In this Powerful TeleSeminar, You'll Discover How to…
- Provide superior customer service that generates referrals and additional sales.
- Handle complaints, upset customers, conflicts and stressful situations.
- Avoid misunderstanding and manage customer expectations.
- Improve your active listening skills.
- Build trust and rapport quickly... over the phone or in person.
- Personalize customer service and keep loyal customers coming back.
- Uncover additional service, cross-selling and up selling opportunities.
- Wow your customers by delivering outstanding service.
- And Much More!
The Seven Keys to Outstanding Customer Service
1. Be polite, stay professional and listen with empathy.
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2. Resolve the problem and don't pass the buck.
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3. Make your customers feel understood, important and appreciated.
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4. Help your customers understand your system, but stay flexible.
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5. Don't argue or get upset with your customers.
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6. Go the "extra mile" when rendering service, but don't promise something you can't deliver.
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7. Follow up and request feedback.
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Progressive companies emphasize commitment to customer service from the top down by establishing training standards and continuously monitoring customer satisfaction. Companies that fail to implement an effective customer service program actually do a disservice to their customers and unknowingly, leave the backdoor open to their competitors. Done right, sales and customer service blend seamlessly and you'll exceed your customers' expectations!
About John Boe
John Boe brings over twenty years of experience as an award-winning sales trainer to the platform. John presents a variety of training and motivational programs for sales meetings and conventions. For information on how you can have John speak at your next event, visit www.johnboe.com or call 937-299-9001 . To subscribe to John's free Sales Excellence Newsletter visit our website. | 
